Refund policy
Return and Refund Policy
Effective Date: September 20, 2026
At Calvoria Home, we want our customers to have a straightforward shopping experience. If you are not satisfied with your purchase, you may request a return or exchange within 30 days after receiving your order, subject to the conditions below.
1. 30-Day Return Policy
Customers may request a return or exchange within 30 days from the date the order is delivered.
To be eligible for a return, the item should:
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Be unused and in its original condition.
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Be returned with its original packaging and included accessories, where applicable.
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Not show damage caused by misuse, improper handling, modification, or unreasonable use.
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Be accompanied by the relevant order information or proof of purchase.
2. Free Returns and Exchanges
We provide free returns and exchanges for eligible orders within the applicable 30-day return period.
If an item arrives damaged, defective, incorrect, or materially different from the product information provided at the time of purchase, please contact us as soon as reasonably possible.
We may request photographs or other information to help us review the issue.
If a return is approved, we will provide the applicable return instructions.
3. Non-Returnable Items
An item may not qualify for return when it:
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Has been used or damaged after delivery.
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Has been modified or altered.
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Is missing essential components or accessories.
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Has been damaged through misuse, improper installation, or failure to follow provided instructions.
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Was identified as non-returnable on the applicable product page before purchase.
Any applicable product-specific return restrictions will be disclosed before purchase.
4. How to Request a Return
To request a return or exchange, please contact:
Email: bolinekoetter87@outlook.com
Please provide:
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Order number
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Customer name
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Product name
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Reason for the return or exchange
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Photos or other supporting information when applicable
Please wait for return instructions before sending an item back.
5. Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the order.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
If an approved refund has not appeared within the applicable processing period, please contact:
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or materially different from the product information provided, please contact us promptly.
We may request photographs of the product, packaging, shipping label, or other relevant information.
Depending on the circumstances, we may provide a replacement, exchange, or refund.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests cannot always be guaranteed because an order may already have entered processing or fulfillment.
If the order has already been shipped, our standard return procedure may apply.
8. Contact
For questions regarding returns, exchanges, or refunds:
Calvoria Home
Email: bolinekoetter87@outlook.com